Frequently Asked Questions
Do I need to make an appointment?
We like to give each of our brides our undivided attention, which means appointments are always preferred. If you’re more of a spontaneous kind of bride and come in without an appointment, we will do our best to find an available time for you that day, or make an appointment for you to come back at another date. When booking ahead for appointments on Thursday evenings and Saturdays as these days can book out well in advance.. To make a booking you can call us on 07 3831 2257. Alternatively you can simply schedule a time via online booking tool.
Are appointments Free?
If you schedule a consultation on a weekday your appointment will be at no cost. However due to the demand on Saturdays a $30 fee is required at the time of booking. If you select a Luxe Lounge appointment these incur a $249 fee at the time of booking. Find more information about the Luxe Lounge here.
Can I just come in and browse before making an appointment?
Our entire collection is available to browse on our website and we encourage all brides to peruse the site and arrive at their appointment with a shortlist of favourites as a starting point for their search.
How long is my appointment?
Standard appointments are between 45 minutes and 1.5 hours and Luxe Lounge appointments are booked for up to 2 hours.
What do I need to bring to my appointment?
We encourage you to wear the underwear you are planning to wear on your wedding day. Whether that is a strapless bra, seamless underwear or shape-wear, it can be more encouraging to see the closest picture to what you will look like on the big day! We do recommend wearing nude for the best result.
How many people can I bring to my appointment?
It’s so important to have the nearest and dearest close by at this special time. We will do everything possible to accommodate any size group however if you plan to bring more than five guests please let us know in advance so we can allocate a larger lounge for you.
Can I take photos?
Most definitely! You are also welcome to Skype or Facetime loved ones that weren’t able to make your appointment. Just ask your Style Consultant to set up an iPad for you.
Do you have x dress?
If you are looking for a particular dress from one of our designers feel free to use the search tool at the top of our website. Our complete collection is kept up to date online at all times. If you can’t find the dress you are looking for, we may not stock it in store. If the gown is by one of our designers, we can order it for you, however, we are unable to acquire a sample for you to try prior to purchasing.
How much do your gowns cost?
Our gowns are priced up to approximately $6000, with the majority of our collection falling between $2500 and $3500. If you have a particular budget in mind while browsing our website, you can also filter the results by price using the ‘Find my dress’ button under “Collections”. Please note that alterations are additional to the gown price.
What sizes are available?
Our sample gowns range from a size 4-24, however, we can order our gowns from a size 0-28. We have a number of tricks up our sleeve to show you how the gown might look in your size, should the sample not fit perfectly.
Are you made to measure?
We order from collections all over the world so we do not offer a made to measure service. When you fall in love with your dream gown, we take your measurements and place them on a size chart and order to your closest size. You will then need to take your gown to your preferred seamstress for alterations that are required.
Are alterations included?
We don’t offer alterations as part of our service, however, we can recommend a seamstress for you.
Where can I take my dress to be altered?
We recommend both Ella Moda and Kathron Dry Cleaning for alterations.
Do you stock veils & accessories?
We have a wide range of accessories from earrings, bracelets and headpieces to belts and veils. Please keep in mind though that some of these items will need to be ordered and can take from 1-5 months to arrive in store.
Do you have parking available?
We sure do! We have multiple parking bays located at the front of our Musgrave Road boutique and additional parking available on Lower Clifton Terrace which runs alongside the building.
How long does it take to order a gown?
Whenever possible, we suggest ordering your wedding gown 8 to 12 months before your wedding date. Don’t worry if your wedding date is sooner than this, because we have you covered! Most designers offer a Rush Service and we also have a selection of sample gowns that can be purchased off the rack.
How much do I have to pay to order my dress?
We require a 50% deposit to order your gown, you also have the option to pay the amount in full so you can tick it off your wedding to-do list sooner.
Do you offer a payment plan?
We do offer payment plans and can discuss one to suit you at your appointment. Generally a deposit of 50% is required to order your gown. The remaining 50% is then split into three monthly payments which are directly debited from your bank account.
Can you store my dress for me?
When your gown arrives we will contact you for a collection appointment. You will then have 30 days to collect your gown. Should you require storage space after the 30 days we can do so for a fee of $50 per month.
Luxe Lounge Terms & Conditions
- Luxe Lounge appointments incur a $249 booking fee and are only available at selected times
- Bookings are required no less than five days in advance.
- Due to the specialist nature of the appointments cancellations cannot be permitted less than 72 hours before the booking. The full fee will be forfeited if the appointment is cancelled within this period.
- The Luxe Lounge experience includes Champagne for the bride and up to four of her guests. If the group size exceeds five in total an additional fee of $25 per person will be charged.
- The food selection provided may vary from those pictured depending on availability. All effort will be made to meet dietary requests. Please advise us of any special needs at the time of booking.
- White Lily Couture cannot be held responsible for the consequences or consuming the food and drinks served during the appointment. White Lily Couture is a Licensed Venue and supports the responsible service of alcohol and can refuse service at our discretion.